Shipping Policy

Last Updated: October 10, 2026

Thank you for shopping at Brightcovee! We are committed to making your shopping experience as smooth and enjoyable as possible. Please review our shipping information before placing your order.

Order Processing Time

All orders are typically processed within 3–5 business days after payment confirmation.

Business days exclude weekends and public holidays.

During peak seasons, promotional events, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping & Delivery Time

We offer standard shipping to eligible destinations.

Our estimated shipping timeline is:

• Order Processing: 3–5 business days

• Standard Shipping: 10–20 business days

• Estimated Total Delivery Time: 13–25 business days

Please note that these are estimated timeframes, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated and displayed during checkout based on your delivery address and the shipping options available for your order.

Any applicable shipping promotions will be clearly displayed before payment.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email when available.

Please allow some time for the tracking information to become active after shipment.

International Shipping

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties and taxes.

Customs processing may occasionally result in additional delivery delays.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to assist you before shipment.

Once an order has been dispatched, address changes may no longer be possible.

Delayed or Missing Packages

While we work with shipping partners to provide reliable delivery, unexpected delays may occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team so we can investigate.

If a package is confirmed lost in transit, we will review the situation and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages. If this happens, your items may arrive on different dates.

Contact Us

If you have any questions about shipping or delivery, please contact us through our website:

Website: https://brightcovee.com

Email: support@brightcovee.com

Thank you for choosing Brightcovee!