Terms of Service

Last Updated: October 10, 2026

Welcome to Brightcovee!

These Terms of Service govern your use of https://brightcovee.com and any purchases made through our website.

By accessing or using our website, you agree to these Terms, subject to applicable law.

1. General Conditions

By using our website, you confirm that you are legally permitted to enter into agreements and make purchases in your jurisdiction.

You agree to provide accurate, complete, and current information when placing an order.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment issues, product unavailability, or inaccurate pricing, subject to applicable laws.

2. Products and Availability

We make reasonable efforts to display product descriptions, specifications, pricing, and images accurately.

However, colors and appearances may vary slightly depending on your screen settings.

Product availability may change without notice.

We reserve the right to modify or discontinue products at any time, subject to our obligations regarding existing orders.

3. Pricing and Payments

All prices are displayed in the currency indicated on the website.

Applicable taxes, shipping fees, and other charges will be disclosed during checkout where required.

Payment must be successfully completed before an order can be processed.

We may correct pricing errors and notify customers when an order is affected.

4. Order Acceptance

Placing an order does not automatically guarantee acceptance.

An order is accepted when we confirm acceptance or dispatch the products, according to applicable law.

If an order cannot be fulfilled, we will notify you and arrange a refund of any applicable payment.

5. Shipping and Delivery

Orders are generally processed within 3–5 business days.

Standard shipping is estimated to take 10–20 business days after dispatch.

The estimated total delivery timeframe is 13–25 business days.

These timelines are estimates and may be affected by circumstances outside our reasonable control.

Please review our Shipping Policy for additional details.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, together with any mandatory rights provided under applicable law.

7. Intellectual Property

The content on our website, including text, graphics, logos, product photographs, and other materials owned by or licensed to Brightcovee, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use of protected content is prohibited.

8. Prohibited Uses

You may not use our website to:

• Engage in unlawful or fraudulent activities.

• Submit false or misleading information.

• Interfere with website security or functionality.

• Distribute malicious software.

• Violate intellectual property rights.

• Attempt unauthorized access to our systems.

9. Third-Party Services

Our website may use third-party tools, applications, and services.

Some third-party services operate under their own terms and privacy policies.

We are not responsible for third-party services beyond the extent required by applicable law.

10. Disclaimer of Warranties

We aim to provide accurate website information and reliable services.

However, website access may occasionally be interrupted due to maintenance, technical issues, or circumstances beyond our control.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded.

11. Limitation of Liability

To the extent permitted by applicable law, Brightcovee is not liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

Nothing in these Terms limits liability that cannot be limited under applicable law or affects your mandatory consumer rights.

12. Changes to These Terms

We may update these Terms of Service periodically.

Updated terms will be published on this page with a revised date.

Changes will not retroactively reduce rights relating to previously accepted orders where prohibited by law.

13. Governing Law

These Terms are governed by the laws applicable to the business operating Brightcovee, subject to mandatory consumer protection laws in the customer's jurisdiction.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Brightcovee

Website: https://brightcovee.com

Email: support@brightcovee.com